Roselisa VIP Club - FAQ
Here are some frequently asked questions about our Roselisa VIP Club! Have a question that's not here? Email us at [email protected]
Which plan is right for me?
Our monthly plans allow you to maintain your look while saving on regular treatments and other products and services. To know which plan is right for you, please speak to one of our expert service providers in-store or by emailing us at [email protected]
How does it work?
Your subscription becomes active at the time of payment and provides you with a scheduled amount of treatments every month. Your allowable use of these treatments expires after 1 month from payment and will not accumulate if they are not used. The monthly subscription will renew every month from the date of purchase and will not be charged in a pro-rated manner. This means that if you purchase a subscription on the 12th of a month, your next payment is due and charged on the 12th of the following month. You can cancel your subscription at any time.
How do I cancel my subscription?
All subscriptions are billed on a monthly basis with no commitment or contract. Any monthly plan can be cancelled by contacting your local lounge shop or by emailing [email protected] Monthly subscriptions can be cancelled at any time before the next renewal date. There will be no refunds on the portion of the month during which a subscription is cancelled. While after cancellation, you can continue to use the balance and benefits of the subscription until the date of when your renewal would have taken place.
Can I share my subscription?
Unfortunately, no. Your subscription is a part of your individual profile with us along with all of your history. Only you have access to that balance.
I've misplaced my terms and conditions, what are they?
Have no fear! See below:
Subscriptions are non-refundable, non-transferable, not redeemable for products and cannot be used or combined with other promotions or offers. Members with accounts in good standing can enjoy the member benefits retaining to their subscription at any time during their subscription term. Last-minute cancellations without 24 hours notice will result in 100% of the service credit to deducted from the subscription balance. The member is fully responsible of keeping their billing information up to date. If a renewal charge is declined, your subscription will be cancelled.
All applicable taxes are not included in the price of a subscription.
Roselisa VIP Club
|Classic Classy||Hybrid Elegant||Volume Chic||Mega Glamour|
|Refills||4 weeks||2 weeks||2 weeks||2 weeks|